Please follow the below steps to troubleshoot connection problems with our EU data only SIM's.
Enable Data Roaming
iPhone: Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Data Roaming - Slide the button to the right so it shows green.
Android Device: Settings > Connections/Network & Internet > Mobile Networks > Data Roaming - Slide/Tap the button
Setting the APN
iPhone: Settings > Cellular/Mobile Data > Cellular/Mobile Network - In the APN Field enter internet. Leave Username and Password fields blank.
Android: Settings > Connections/Network & Internet > Mobile Networks > Access Point Names > Menu Button > New APN - In the Name and APN field enter internet, Leave Username and Password fields blank. Once saved make sure the APN is selected by pressing the check box next to the newly created APN.
Manual Network Search
iPhone: Settings > Cellular/Mobile Data > Network Selection > Automatic - Switch this off, the phone will then search for several seconds.
We recommend selecting the first network and move down the list until you find a network that connects to data.
Android: Settings > Connections/Network & Internet > Mobile Networks > Network Operators - Disable Select Automatically, he phone will then search for several seconds.
We recommend selecting the first network and move down the list until you find a network that connects to data.
If the SIM will still not connect, please send a picture of the SIM card serial number – this is a long number printed both on the small SIM card you inserted into your device, as well as on the plastic SIM card sent in your instructions.
